When will my order ship?
Our current production time is 9-12 weeks. This is subject to change based on volume of sales. This does not include the time it takes for the package to reach you once received by UPS/USPS.
Can I customize my bouquet?
Yes! We can change the colors on any of our pre-designed bouquets. We also offer completely custom bouquets under the Bridal tab.
Can I make changes to my custom order after receiving the proof photo?
Once the proof photo has been sent you can make the following changes for no additional charge: change filler (if upgrading to a premium filler an additional fee will apply), add more of a color already in the bouquet or less of a color already in the bouquet.
The following changes can be made but will be subject to a 30% change fee: complete color change, completely removing a color from the bouquet or adding an additional color to the bouquet, changing flower styles or requesting certain flower styles to be changed to a different color.
There is a maximum of 2 rejections allowed per custom order. If a change is requested (for example, to remove/add a filler or flower/color) we cannot reverse the change without the 30% change fee being applied. The 30% is calculated based on the order total before discounts.
Can I get my order faster?
Yes! Our rush fee is 20% of your total purchase. If you'd like to rush your order there is a box on the shopping cart page that can be selected to add rush processing to the order.
What if my order arrives damaged?
We take extra care when packaging your order to ensure it reaches you safely including individually bubble wrapping each item. If your order is damaged during shipment please contact us within 48 hours of receiving the package with photos of the damage. We will work to file a insurance claim and will replace the damaged items. Please note that small chips in the flowers that do not take away from the overall look of the bouquet are not considered damage. Just like real flowers sola wood flowers can have small imperfections that will not take away from the look of the bouquet.
What is sola wood?
Our flowers are handmade from sola wood, also known as Balsa wood. Sola flowers are lightweight and sometimes contain small brown/black pieces that are a part of the 'skin' of the flower or small imperfections such as small holes or bends. These imperfections will not take away from the overall look of the bouquet. No two flowers are alike!
How do I care for my flowers?
To preserve the life of your flowers please store them in a cool dry place. Do not keep in air tight containers or places with excessive moisture as the flowers are made from natural wood which needs to breathe. Keep out of direct sunlight for extended periods of time to preserve the color of your flowers.
Do you offer gift cards?
Yes, you can purchase them here.
What shipping method do you use?
We ship using USPS and UPS.
Do you accept returns/exchanges?
Because of the custom nature of the product we cannot accept returns/exchanges.
Do you accept cancellations?
Once your order is placed it immediately goes into our production line. If we have not yet started on your order we will be happy to cancel it and will issue a refund in the form of a store credit. However, if your order is already being worked on by one of our designers we cannot cancel the order.
What size bouquets do you offer?
For wedding orders we suggest:
- 12-13" XL Bridal Bouquet
- 9-10" Bridal Bouquet
- 7-8" Bridesmaid Bouquet
- 6-7" Toss Bouquet/Flower Girl Bouquet
- 5" Mason Jar Bouquet
Sizes in photos below for reference.